Shipping & Returns Policies

Please examine your order immediately on receiving it. Any problems or dissatisfaction with your order must be communicated to PETCETERA ETC within 48 hours of receiving your order. If PETCETERA ETC have made a mistake in shipping your order this will be rectified as soon as possible and any return carriage charges incurred by the customer will be refunded.

If you have ordered in error and wish to exchange the goods, please return the goods in a resaleable conditon having taken reasonable care of the goods within 7 working days and we will endevaour to exchange the goods where possible making any extra financial adjustments regarding cost of the exchanged products. Please note an additional standard postage charge will be made in shipping the exchanged goods back to the customer.

If you have ordered in error and no exchange is required please return the goods unopened and in a resaleable conditon within 7 working days and the full price of the product will be refunded.

 

We aim to dispatch your order within 48 hours of receipt. International orders are generally dispatched within 7 days of receipt.

Shipping and Handling is charged at £4.95 on ALL orders under £50.00 delivered to an address within mainland UK. Shipping and Handling for orders between £50.01 and £100.00 is £2.95 and for orders over £100.00 is shipping and handling is free of charge to an address within mainland UK.  

If you require an order sending out the same day on a 24 hr delivery (not including Saturday) this will cost £10. These rates apply to each individual mainland UK delivery address and this does not include the Highlands and Islands.

Please note shipping charges to Highlands and Islands of the British Isles are as follows: £9.95 on orders under £50.00; £6.95 on orders between £50.01 and £100.00; £5.00 on orders over £100.00. The following postcodes attract these charges:

HS1-9

IV1-36 IV40-49 IV51-56

KA27 KA28

KW1-3 KW5-14 KW 15-17

PA20-49 PA60 PA61 PA62-77 PA78

PH17-26 PH30-44 PH49-50

ZE1-3

Outside UK Mainland delivery charges are charged per parcel (max 20kg) and examples of these charges are listed below – if when your order is processed it comes to more than one parcel we will contact you to confirm that you are happy to pay any extra delivery charges. In the unlikely circumstance you are not happy to pay the extra delivery charge your order will be cancelled and refunded. Please note that there are also parcel size and volumetric weight restrictions for deliveries outside Mainland UK, together with regulations regarding the transportation of liquids. We will contact you should your parcel fall into these categories and advise regarding additional delivery costs. Please note that we are unable to send aerosols outside of mainland UK.

Northern Ireland  £12.00

Channel Islands

Isle of Man, Isles of Scilly £16.00

Republic of Ireland £18.00

Belgium, Netherlands, Luxembourg £16.00

France Germany Denmark £17.50

Corsica £31.00

Italy £29.00

Spain £29.00

Portugal £30.50

Greece £30.50

Rest of Europe £38.00

Estonia Latvia Malta Romania Turkey £69.00

Bulgaria Canary Islands & Gibraltar £42.00

Any other Country – the postage rate you see when ordering is our standard postage rate. In some circumstances delivery will be higher dependent on the weight / cubic volume of your order when packed. In this case you will be contacted and asked if you accept the extra shipping charge. If you do not accept the extra shipping charge, and further payment is not received, all other charges will be refunded and your order automatically cancelled. Alternatively, please email for a delivery quote prior to placing an order, clearly stating which products you are interested in.