Shipping & Returns Policies

Please examine your order immediately on receiving it. Any problems or dissatisfaction with your order must be communicated to PETCETERA ETC within 48 hours of receiving your order. If PETCETERA ETC have made a mistake in shipping your order this will be rectified as soon as possible and any return carriage charges incurred by the customer will be refunded.

If you have ordered in error and wish to exchange the goods, please return the goods in a resaleable conditon having taken reasonable care of the goods within 7 working days and we will endevaour to exchange the goods where possible making any extra financial adjustments regarding cost of the exchanged products. Please note an additional standard postage charge will be made in shipping the exchanged goods back to the customer.

If you have ordered in error and no exchange is required please return the goods unopened and in a resaleable conditon within 7 working days and the full price of the product will be refunded.


We aim to dispatch your order within 48 hours of receipt. International orders are generally dispatched within 7 days of receipt.

Please note: In the event of severe weather conditions eg: snow, there may be a delay in receiving your goods, Parcelforce may not attempt delivery direct to your home and instead leave your goods at your Local Post Office. Again during times of severe weather disruption Royal Mail services may be disrupted, resulting in you receiving your goods later than expected. During these times we will also not be able to guarantee a next day delivery service.

Shipping and Handling is charged at £4.95 on ALL orders under £50.00 delivered to an address within mainland UK. Shipping and Handling for orders between £50.01 and £100.00 is £2.95 and for orders over £100.00 is shipping and handling is free of charge to an address within mainland UK.  

If you require an order sending out the same day on a 24 hr delivery (not including Saturday) this will cost £10, Saturday deliveries are charged at £12. To do these options please contact us by telephone, our cut off point for this service is 2pm. These rates apply to each individual mainland UK delivery address and this does not include the Highlands and Islands.

Please note that for Highlands & Islands the Royal Mail Special delivery guaranteed service by 5.30pm is available for the following postcodes: AB30-56, IV21-28, IV40, IV52, IV54, KW1-14, PA28-38, PH15, 17-26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (O-9), PA41-49, PA60, PA77, KW15, KW16 (Stromness Town only), GY9 (Alderney), ZE1 (Lerwick, HS3. Delivery after two working days by 5.30pm for postcodes: GY1 3 (Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3. Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44. Saturday guaranteed delivery is not available for: GY1 3 (Herm), GY9 (Alderney), GY10 (Sark). Please note this service may incur an additional charge, please contact us for a quote.

Please note shipping standard charges to Highlands and Islands of the British Isles are as follows: £9.95 on orders under £50.00; £6.95 on orders between £50.01 and £100.00; £5.00 on orders over £100.00. The following postcodes attract these charges:


IV1-36 IV40-49 IV51-56

KA27 KA28

KW1-3 KW5-14 KW 15-17

PA20-49 PA60 PA61 PA62-77 PA78

PH17-26 PH30-44 PH49-50


Outside UK Mainland delivery charges are charged per parcel (max 20kg) and examples of these charges are listed below – if when your order is processed it comes to more than one parcel we will contact you to confirm that you are happy to pay any extra delivery charges. In the unlikely circumstance you are not happy to pay the extra delivery charge your order will be cancelled and refunded. Please note that there are also parcel size and volumetric weight restrictions for deliveries outside Mainland UK, together with regulations regarding the transportation of liquids. We will contact you should your parcel fall into these categories and advise regarding additional delivery costs. Please note that we are unable to send aerosols outside of mainland UK.

Northern Ireland  £12.00

Channel Islands

Isle of Man, Isles of Scilly £16.00

Republic of Ireland £18.00

Belgium, Netherlands, Luxembourg £16.00

France Germany Denmark £17.50

Corsica £31.00

Italy £29.00

Spain £29.00

Portugal £30.50

Greece £30.50

Rest of Europe £38.00

Estonia Latvia Malta Romania Turkey £69.00

Bulgaria Canary Islands & Gibraltar £42.00

Any other Country – the postage rate you see when ordering is our standard postage rate. In some circumstances delivery will be higher dependent on the weight / cubic volume of your order when packed. In this case you will be contacted and asked if you accept the extra shipping charge. If you do not accept the extra shipping charge, and further payment is not received, all other charges will be refunded and your order automatically cancelled. Alternatively, please email for a delivery quote prior to placing an order, clearly stating which products you are interested in.