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Shipping & Returns Policy

COVID-19 

If you've shopped with us before, you'll know that your animals mean the world to us, so please be assured that we are working as hard as we can to ensure deliveries are despatched as quickly as possible. There may however, be a few occasions when orders don’t quite make it out for delivery as quickly as usual, or when couriers might take a little longer to get your parcel to you. Please bear with us and be assured we will always do our very best to make sure your order gets to you as quickly as possible. Many thanks in advance.

Shipping & Returns

We aim to dispatch your orders as quickly as we can. International orders are generally dispatched within 7 days of receipt.

Please examine your order immediately upon receipt and report any problems or dissatisfaction with your order to PETCETERA ETC within 48 hours.

If PETCETERA ETC have made a mistake in shipping your order this will be rectified as soon as possible and any return carriage charges incurred by the customer will be refunded.

If you have ordered in error and wish to exchange the goods, please return the goods in an unused, resaleable condition within 7 working days and we will endeavour to exchange the goods where possible, making any extra financial adjustments regarding cost of the exchanged products. Please note an additional standard postage charge will be made in shipping the exchanged goods back to the customer.

If you have ordered in error and no exchange is required please return the goods unopened and in a resaleable conditon within 7 working days and the full price of the product will be refunded.

Standard delivery 

Standard delivery is charged at £4.95 on all orders under £100 delivered to an address within mainland UK. For orders over £100.00 delivery is free of charge to an address within mainland UK.  

Standard Shipping Charges to Highlands and Islands of the British Isles are as follows: £9.95 on orders under £100.00; £5.00 on orders over £100.00. The following postcodes attract these charges:

HS1-9

IV1-36 IV40-49 IV51-56

KA27 KA28

KW1-3 KW5-14 KW 15-17

PA20-49 PA60 PA61 PA62-77 PA78

PH17-26 PH30-44 PH49-50

ZE1-3

Express Delivery

If you require an order sending on an EXPRESS service (not including Saturday) this will cost £9.95. Saturday deliveries are charged at £12.00. To request this service, please contact us by telephone by no later than 2:00pm on the day of dispatch. These rates apply to Mainland UK delivery address - see below for Highlands and Islands services.

For Highlands & Islands the Royal Mail Special delivery guaranteed service by 5.30pm is available for the following postcodes: AB30-56, IV21-28, IV40, IV52, IV54, KW1-14, PA28-38, PH15, 17-26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16 (Stromness Town only), GY9 (Alderney), ZE1 (Lerwick). Delivery after two working days by 5.30pm for postcodes: GY1 3 (Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3. Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44. Saturday guaranteed delivery is not available for: GY1 3 (Herm), GY9 (Alderney), GY10 (Sark). Please note this service may incur an additional charge, please contact us for a quote.

Please note: In the event of severe weather conditions eg: snow, there may be a delay in receiving your goods, Parcelforce may not attempt delivery direct to your home and instead leave your goods at your Local Post Office. Again during times of severe weather disruption Royal Mail services may be disrupted, resulting in you receiving your goods later than expected. During these times we will also not be able to guarantee a next day delivery service.

Outside UK Mainland Delivery charges are charged per parcel (max 20kg) see below – if when your order is processed it comes to more than one parcel we will contact you to confirm that you are happy to pay any extra delivery charges. In the unlikely circumstance you are not happy to pay the extra delivery charge your order will be cancelled and refunded. Please note that there are also parcel size and volumetric weight restrictions for deliveries outside Mainland UK, together with regulations regarding the transportation of liquids. We will contact you should your parcel fall into these categories and advise regarding additional delivery costs. Apologies, we are unable to send aerosols outside of mainland UK.

Northern Ireland  £18.50

Channel Islands £16.50

Isle of Man, Isles of Scilly £18.95

Republic of Ireland £19.00

Belgium, Netherlands, Luxembourg £17.00

France Germany Denmark £18.50

Corsica £32.00

Italy £30.00

Spain £30.00

Portugal £31.50

Greece £31.50

Rest of Europe £38.50

Estonia Latvia Malta Romania Turkey £75.00

Bulgaria Canary Islands & Gibraltar £44.00

Any other Country – The postage rate you see when ordering is our standard postage rate. In some circumstances delivery will be higher dependent on the weight / cubic volume of your order when packed. In this case you will be contacted and asked if you accept the extra shipping charge. If you do not accept the extra shipping charge, and further payment is not received, all other charges will be refunded and your order automatically cancelled. Alternatively, please email for a delivery quote prior to placing an order, clearly stating which products you are interested in.

Click & Collect (SY13 4HD)

Shop your Petcetera favourites online, checkout & we'll contact you to let you know when your order is available to collect from our Petcetera Store at Bradeley Green! (usually within 4-5 hours).

Please note that Click & Collect orders will only be processed during our normal working hours. If an order is placed after 1pm or over the weekend, it will be processed the following working day. 

Collection Address:

Petcetera etc

Bradeley Green 

Tarporley Road

Whitchurch

Shropshire

SY13 4HD