Terms and Conditions of Sale

Petcetera International LTD

Sale of Goods

Please read all terms and conditions.

  1. .Application
  • These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Petcetera International LTD whose trading registered office is at Bradeley Green, Tarporley Road, Whitchurch,  Shropshire, SY13 4HD   with email address [email protected];   telephone number 01948 668100; (the Supplier or us or we).
  • These are the terms on which we sell all Goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
  • The Terms and Conditions stated also apply to Trade Customers, buying Goods with the intention of selling to their consumers.
  1. Interpretation and Definitions

“Account” means conjointly the personal and payment information provided and used by the User.

“Consumer” means an individual, business or company name making the purchase in the documentation.

“Contract” means the legally binding agreement between you and us for the supply of the Goods;

“Carrier” means any third party accountable for the transportation of goods purchased from Petcetera.

“Delivery Location” means the location to where the goods purchased are to be delivered to stated by the User.

“Durable Medium” means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

“Goods” means the goods advertised on the website that we supply to you of the number and description as set out in the order;

“Order” means the customer's order for the goods from the supplier as submitted following the step-by-step process set out on the Website;

“Petcetera” means Petcetera International LTD’s, Bradeley Green, Tarporley Road, Whitchurch, Shropshire, SY13 4HD;

“Privacy Policy” means the terms which set out how we will deal with confidential and personal information received from you via the Petcetera website;                                 

“Website” means our website www.petcetera.co.uk on which the goods are advertised.

  1. Goods

The description of the goods is as set out on the website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be minor discrepancies in the size and colour of the goods supplied.

  • In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  • All goods which appear on the website are subject to availability.
  • We can make changes to the goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


  1. Personal information
    • We retain and use all information strictly under the Privacy Policy which can be viewed https://www.petcetera.co.uk/privacy-policy/
    • We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.


  1. Basis of Sale
    • The description of the goods in our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.
    • The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
    • A contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order (Order Confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us giving you confirmation of the contract by means of an email with all information in it (i.e. the order confirmation). You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any goods supplied under the contract.
    • Any quotation is valid for a maximum period of 14  days from its date unless we expressly withdraw it at an earlier time.
    • No variation of the contract, whether about the description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed upon by the Customer and the Supplier in writing.
    • We intend that these Terms and Conditions apply only to a contract entered into by you as a consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g., by giving you rights as a business.
    • In any instance we suspect a fraudulent order has been made, we may place your order on hold and contact you before processing continues. We reserve the right to request an alternative payment method should our internal and external security checks reveal an unassociated, registered or delivery address of the cardholder. All orders found to be made fraudulently will be logged and reported to the police.


  1. Price and Payment

The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.

  • Prices and charges include VAT at the rate applicable at the time of the order where stated and where is relevant.
  • You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods unless an alternative arrangement has been made with Petcetera.
  1. Delivery
    • We will deliver the goods, to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into.
    • In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:
    • We have refused to deliver the goods, or if delivery on time is essential considering all the relevant circumstances at the time the contract was made, or you said to us before the contract was made that delivery on time was essential and additional costs for this service have been made; or
    • After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances, and we have not delivered within that period.
    • If you treat the contract as an end, we will (in addition to other remedies) promptly return all payments made under the contract.
    • If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for any such cancelled or rejected goods. If the goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
    • If any goods form a commercial unit (a unit is a commercial unit if the division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them.
    • For all orders placed for delivery outside of The UK Mainland, you agree that additional payment may be required for delivery and/or customs charges. Petcetera is not responsible for any orders that incur extra delivery and customs charges.
    • You agree we may deliver the goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
    • If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.
    • The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.


  1. Risk and Title
    • Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.
    • You do not own the goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.


  1. Withdrawal, Returns and Cancellation
    • in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
    • You can withdraw the Order by telling us before the contract is made if you simply wish to change your mind without giving us a reason, and without incurring any liability.
    • This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These cancellation rights, however, do not apply to a contract for the following goods (with no others) in the following circumstances:
    • goods that are made to your specifications or are clearly personalised.
    • goods which are liable to deteriorate or expire rapidly.
    • Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

Right to cancel

  • Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (e.g. a letter sent in writing). You must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
  • You can also electronically fill in and submit a statement of the Customer's decision to cancel the contract on our website petcetera.co.uk using the contact form https://www.petcetera.co.uk/contact/ If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a durable medium (e.g. by email) without delay.
  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

  • Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods supplied

  • We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop, or through use of the product which renders it unsaleable). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

  • If we have not offered to collect the goods, we will make the reimbursement without undue delay, and not later than:

14 days after the day we receive back from you any goods supplied, or

(if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

  • If we have offered to collect the goods or if no goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

  • If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Bradeley Green, Tarporley Road , Whitchurch, Shropshire, SY13 4HD without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
  • For the purposes of these Cancellation Rights, these words have the following meanings:

Distance Contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

Sales Contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

  1. Conformity

We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.

  • Upon delivery, the Goods will:
  1. be of satisfactory quality.
  2. be reasonably fit for any particular purpose for which you buy the goods which, before the contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the contract; and
  3. conform to their description.
  • It is not a failure to conform if the failure has its origin in your materials.
  1. Successors and Our Sub-Contractors
  • Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
  1. Force Majeure
  • Namely circumstances beyond the control of either party.
  • In the event of any failure by a party because of something beyond its reasonable control:
  1. the party will advise the other party as soon as reasonably practicable; and
  2. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.


  1. Privacy
  • Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  • These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy https://www.petcetera.co.uk/privacy-policy/
  1. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to Directive 95/46/EC (Data Protection Directive) or the GDPR.
  2. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.
  3. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
  • We are a Data Controller of the Personal Data we Process in providing Goods to you.
  • Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
  1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected.
  2. we will only Process Personal Data for the purposes identified.
  3. we will respect your rights in relation to your Personal Data;
  4. we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: [email protected]


  1. Intellectual Property
    • All website content, unless supplied by a third party, including text, graphics and videos is and remains the property of Petcetera.
    • You may not use, copy, reproduce or distribute materials from the website without our prior, written permission to do so.


  1. Third Party Intellectual Property
  • All website content provided to us by third parties belong to the supplier/manufacturer. You may not use, copy, reproduce or distribute materials from the website without their prior, written permission to do so.
  • You may use our enquiry form and any other means of communication we offer. By using this you agree to the following.
      • You will not use language that is explicit, obscene, or unacceptable.
      • You will not submit unlawful content. This includes but is not limited to, content that is defamatory, abusive, racist, sexist, ageist and unacceptable.
  1. Disclaimers
  • Petcetera make no guarantees that the website will be accurate,
  • Petcetera takes all steps to ensure that the website remains secure, to keep information and content safe, help keep the website free from viruses and malware and free from technical and systematic errors, however, make no warranties and advise Users ensure they use their information and computers responsibly.
  1. Excluding liability
  • The Supplier does not exclude liability for (i) any fraudulent act or omission; or

(ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

  1. Changes to These Terms and Conditions
  • Petcetera reserves the right to amend, change and edit any content on the Website, including these Terms and Conditions at any time. Any changes to the Sale of Goods by law will be applicable in the first instance and will be applied to current pending orders as well as subsequent orders placed.
  1. Governing law, jurisdiction and complaints
  • The Contract (including any non-contractual matters) is governed by the law of England and Wales. In using the website, you agree to accept that England and Wales have exclusive jurisdiction to resolve and satisfy all claims and disputes.
  • We try to avoid any disputes, so we deal with complaints in the following way: If a dispute occurs,
  • customers should contact us to find a solution. We will aim to respond with an appropriate solution within 14 days.


If you have ordered in error and wish to exchange the goods, please return the goods in an unused, resaleable condition within 7 working days and we will endeavour to exchange the goods where possible, making any extra financial adjustments regarding the cost of the exchanged products. Please note an additional standard postage charge will be made for shipping the exchanged goods back to the customer.

If you have ordered in error and no exchange is required, please return the goods unopened and in a resaleable condition within 7 working days and the full price of the product will be refunded.